The first step in syncing your Vonage account to your AutoReach environment is to generate an API key with the correct scopes in the Vonage admin center.
In the Vonage admin portal this can be found under Account Setting > API Credentials
The following are the correct scopes needed for the API key:
- "Stats - view insights stats"
- "users: read"
- "interactions:write"
Upon generating the API key please send this to your AutoReach account team to begin the AutoReach environment provisioning process. Your AutoReach account team will send you a secure link for you to paste the API credentials into.
Additionally, there a few settings that need to be configuring the the Vonage Admin Console after generating the API Key.
The video below walks through the AutoReach to Vonage setup in-depth:
To enable AutoReach to dial through Vonage:
- Open your web browser and log in to the Vonage admin homepage.
- Once logged in, look for the navigation panel on the left-hand side of the homepage.
- Click on User Admin.
- In the User Admin section, you will see a list of users, including yourself.
- Locate the pencil icon next to your user name and click on it to enter the editing mode.
- After entering the editing mode, navigate to Agent Settings.
- Scroll down to the section where you can configure various settings.
- Locate the following settings:
- If using dispositions w/ VCC ContactPad:
- Select Yes on Enforced Disposition Codes Enabled
- Select Yes on WebRTC Enabled
- Select Yes on Agent can enable WebRTC in ContactPad
- Settings for All Vonage Customers:
- Outbound Wrap Timeout set to Default
- Agent No Answer Timeout set to 10 Seconds
- Agent Line Busy Timeout set to 10 Seconds
- Agent Invalid Number Timeout set to 10 Seconds
- Agent Network Issue Timeout set to 10 Seconds
- If using dispositions w/ VCC ContactPad: