AutoReach Ultimate is a license type that contains access to AutoReach's most cutting edge dialing modes.
Currently those dialing modes include:
- Predictive Dialing
- Parallel Dialing
- Agentless Dialing
AutoReach Ultimate Dialing Modes
Predictive Dialing
Overview: Predictive Dialing allows multiple agents to be dialing per campaign. It uses an algorithm to control the pacing of calls based on historical and real-time data, adjusting the call rate for optimal efficiency.
Key Features:
- Multi-line Dialing: Handles multiple calls simultaneously, adapting the dialing rate based on answer probabilities.
- Intelligent Algorithm: Adjusts call rates for different times of the day based on historical answer rates.
- Agent Allocation: If a call is answered and an agent is available, the call is connected dynamically.
Parallel Dialing
Overview: Parallel Dialing enables a single agent to make up to five simultaneous calls, with the option for admin to set a cap on the maximum number of simultaneous calls.
Key Features:
- Simultaneous Calls: Allows up to five simultaneous calls per agent.
- Admin Control: Admins can cap the maximum number of simultaneous calls.
- Call Prioritization: The first call answered is connected; subsequent calls are dropped with a prerecorded message.
- Abandonment Message: Plays a message when a call is dropped.
- Transcription Method (Upcoming): To address portential delays in call connection to a live agent, this provides real-time transcription to the agent upon connection of anything said before the call was routed to them
Agentless Dialing (Coming Soon)
Overview: Agentless Dialing plays pre-recorded messages for scenarios such as reminders or alerts, without requiring a live agent.
Key Features:
- Automated Messaging: Broadcasts pre-recorded messages for various scenarios.
- Call Forwarding Option: Includes an option for recipients to connect with a live person by pressing a digit.
- Use Cases: Ideal for situations like emergency alerts or appointment reminders.
These features are designed to optimize the efficiency and effectiveness of outbound calling campaigns, enhancing productivity and reducing idle time for agents.