Preview: Automated dialing (1 agent :1 call) where you make a decision on whether or not you want to call a contact. This typically occurs after viewing the record in a crm
Blended: The ability to answer inbound calls when automatically dialing through a list. AutoReach automatically pauses when the agent receives an inbound and restarts when they hang up (configurable)
Power: Automated dialing (1 agent :1 call) that waits for the rep to finish their call before starting the next call
Progressive: Automated dialing (1 agent :1 call) that dials in advance of the rep finishing their call
Predictive: Automated dialing (1 agent : many calls) that makes several calls on behalf of a pool of reps and transfers back to a rep when a call connects