This article will walkthrough configurable settings for Agents.
- Call Center: agents can select which Call Center (or shared line number) to dial from and this will also result in an administered set of dispositions to appear if calls are connected.
If no call center is selected, AutoReach will trigger an outbound call from the default number as designated in the Agent's Dialpad account settings - Timezone: agents should adjust to their local time as this is important for scheduled callbacks
- Contacts Removed from All Lists: blocked numbers that are removed from the ‘Remove from list’ action button or via disposition trigger are managed here
