If blended dialing is enabled, inbound calls will be prioritized over an active dialing session so that agents can answer the call as quickly as possible
- Agent completes the current call in a dialing session
- The inbound call will be presented in the Dialpad app
- Upon accepting the inbound call, AutoReach will automatically pause the dialing session so that the agent can answer the inbound call that’s waiting in queue
- After completing the inbound call, the agent can enter back into the dialing session by selecting Start Call to unpause the dialing session and finish the remaining call record
If Restart Inbound Automatically is enabled under Account Settings, AutoReach will call the next record once the inbound call is complete