1. Agents Can’t Log In (Wrong Login Link)
This issue typically arises when a user bookmarks a link in AutoReach that requires authentication. To resolve this, please bookmark the following link to always authenticate: https://www.autoreach.app/agents/sign_in
2. User Error Not Found
This error usually occurs when a user hasn't been assigned a license. To assign a license, follow the instructions provided here.
3. I Added Agents in Vonage, but Agents Aren’t Carrying Over When Trying to Assign AutoReach Licenses and User Roles
AutoReach pulls information from the Vonage directory upon an admin login. To synchronize the agents, have the admin logout and then log back in.
4. Agent Calls Aren’t Moving to the Next Record
For AutoReach to power dial correctly, the CTI settings in Vonage need to be properly enabled. Please reach out to your Vonage deployment manager to get these enabled.
5. Vonage Settings - What Needs to Be Enabled?
For a comprehensive guide on setting up Vonage, refer to the instructions provided here. Below is a guided video walkthrough:
6. Why Are People Being Called Before Their Scheduled Callback Time?
This usually happens if the next cadence step was assigned before the date of the scheduled callback. To prevent this from occurring, enable the option to pause future cadence steps from being assigned until a pending callback has been completed, in the account settings. More information can be found here.
7. How to give access to my microphone in Google Chrome?
When dialing out of AutoReach Google Chrome may ask you for permission to use your microphone. If it did not ask you for permission but you need to enable it start by selecting the to left icon next to URL:
And turning on the microphone option: