Under the Agents section (menu bar), you’ll need to activate your agents by clicking the Active checkbox. Additionally, roles will determine what set of permissions a user will have. Here are the options available:
- Agent (default) can only dial lists that are assigned to them or ones that they create for themselves (if enabled via the Account Settings)
- Supervisor can create lists and assign agents(s) to them
- Admin has full privileges in AutoReach including account-wide setting