Call scripts are important in providing agents the necessary information to have a successful discussion and also ensures that agents have consistent messaging across each call and amongst your agent pool. Scripts are created and then applied on the cadence step level which will eventually be made visible in an agents’ dialing session.
- Select Configure > Scripts to create a call script
- Click New
- Enter a Name
- To make this template available for use, select Visible for all agents
- Enter in your desired message in the Body field. Note that you can use any visible custom field from AutoReach CRM for field merges
- See the Cadence section to learn how to enable scripts on a cadence step