Once members are added to a dynamic or static list, you can assign them a priority which means they take precedence over non-priority members per cadence step.
For example: let’s say you have 10 records in a list and 3 of the records are marked with priority. When an agent begins a dialing session, the agent will be assigned the 3 priority records first followed by the remaining 7 non-priority records.
- Click Lists under the Manage section on the navigation menu bar
- Select the list you want to configure with a checkmark
- Click Members
Select the member(s) you’d like to mark as priority with a checkmark under the Priority column header